Business Process Outsourcing Made Simple
We help businesses focus on growth by handling the processes that keep teams running smoothly.
From payroll administration to HR support, DNA delivers tailored BPO solutions that reduce costs and drive efficiency.
Efficient Outsourcing For A Smarter Workforce
Why South Africa for BPO Delivery?
South Africa has become a global CX powerhouse for a reason:
- Accent-neutral English speakers with high empathy
- 60%+ operational cost savings vs. UK/US teams
- Nearshore time zones to the UK and Europe
- Strong infrastructure and digital adoption
But talent is only part of the puzzle.
Getting fully operational, without legal or tax headaches, is the real challenge.
Make the right choice, Choose DNA EOR.
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Need a Compliance Checklist?
We’ve got ready-to-share documents for your legal, HR, or procurement team.
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Who We Are
DNA is your on-the-ground partner for launching or scaling call centre operations in South Africa without setting up your own entity.
We’re DNA EOR… but we’re more than that. We help UK, US, and European global BPO firms build and run legally compliant, fully functioning call centre operations in South Africa and fast.
• 100% South African-based team
• CX, HR, payroll, recruitment, and compliance experts
• Fully registered and legally bonded employer of record
• Trusted partner to BPOs scaling delivery teams from 2 to 200+
We Don’t Just Help You Hire; We Help You Build
DNA is your on-the-ground partner for launching or scaling call centre operations in South Africa without setting up your own entity.
1. Talent Sourcing & Recruitment
Custom hiring for CX, sales, tech support, back office, and more. We recruit to your specs, at scale, and fast.
2. Employer of Record (EOR)
We become the legal employer, so you don’t need to open a company in South Africa.
We handle:
- Employment Contracts
- Payroll
- Taxes (PAYE, UIF, SDL, COIDA)
- Benefits and HR compliance
You control your team’s performance; we handle the paperwork.
3. Workplace Setup & Infrastructure Support
- From onboarding to termination, we ensure full compliance with South African labour laws.
- We provide turnkey facilities – Workspaces, IT Infrastructure, Connectivity, Telephony, Audio-Visual, Furniture and Equipment
4. Team Scaling & Account Management
Add new headcount as contracts grow. We’ll scale your team, without red tape.
The ‘Old’ Way: Entity Setup
Setting up a South African company means:
- 4 – 6 months of delays
- Tax registrations and legal risk
- Upfront costs and long-term commitments
It works if you’re building a 500-seat hub.
But if you’re starting lean or scaling flexibly, DNA is the smarter way in.
Make the right choice, Choose DNA EOR.
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